Shipping Information

Shipping Policy 

Order Process

Our order processing lead-time is between 1-2 working days (*) from receipt of a completed, paid order. Our lead-time may be extended by an additional 1-2 working days over launch periods and at month-end. Please allow for shipping time thereafter.

NB: Orders will only be processed and/or delivered on working days (i.e. not on weekends or public holidays).

 

Shipping Process

  1. Main City Centres 1 – 3 working days for delivery
  2. Outlying Areas 4 – 5 working days for delivery
  3. Express Shipping 1-2 working days for delivery (Main City Centres)
  4. Pudo locker to door 1- 3 days for delivery

Shipping Costs

  1. National Main City Centres – R80
  2. National Outlying Areas – R130
  3. Express – R200
  4. Pudo – R75

Express Shipping

  1. Available to Main City Centres ONLY.
  2. Any paid Express Delivery orders placed by midday will be processed and shipped from Child by Nature’s HQ that same day. Noting that an additional 1 – 2 working days for shipment will apply thereafter.
  3. Maximum weight per parcel = 2kgs.
  4. For any incorrectly booked orders, refunds can be arranged via Discount Code ONLY.

Child by Nature Click + Collect

We do offer a free CLICK + COLLECT service for locals, from our HQ (Sea Point,CPT). Kindly allow +/- 2-4 working days (*) for order processing. Once your order is ready to collect, you will receive an email confirming this, along with all other important information ahead of your collection.

Collection times are as follows:

MONDAY to THURSDAY between 09h00 – 12h00 / 14h00 – 15h30.

FRIDAY between 09h30 – 12h00

Regret: We are CLOSED on WEEKENDS + PUBLIC HOLIDAYS. 

 

Additional Info

– Delivery is free for orders over R1500 ONLY in Main City Centres OR over R2000 for outlying areas.

– Orders MUST be paid for within 24 hours to avoid cancellation.

– You will receive an Order Fulfilment / Dispatch Confirmation Email once your order has been dispatched.
– Your order may be delivered anytime between 08h00 and 17h00 and a signature (from you or a responsible third person) will be required as proof of delivery.
– If you are not available at the time of delivery, and you have not agreed to allow a third person to accept delivery on your behalf, then you will be contacted by the courier service to arrange for a second delivery attempt – please be sure to answer any unknown telephone to avoid any unnecessary delays.

* For any urgent orders please contact us directly, we will endeavour to assist wherever possible!